30-Day Returns & Exchanges

30-Day Returns & Exchanges Policy

We want you to be completely delighted with your purchase. If for any reason you're not satisfied, we offer a hassle-free 30-day returns and exchanges policy.

📅 30-Day Guarantee

You have 30 days from the date of delivery to return or exchange your jewellery for a full refund or replacement. No questions asked.

✓ Eligibility

To be eligible for a return or exchange, items must be:

  • Unworn and in original condition
  • In the original packaging
  • Accompanied by proof of purchase

🔄 How to Return or Exchange

Step 1: Contact our customer service team via email or live chat to initiate your return or exchange.

Step 2: We'll provide you with return instructions and a return authorisation.

Step 3: Securely package your item and send it back to us using a tracked delivery service.

Step 4: Once we receive and inspect your return, we'll process your refund or send your exchange within 5 working days.

💷 Refunds

Refunds will be issued to your original payment method. Please allow 5-10 working days for the refund to appear in your account, depending on your bank or card provider.

📦 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked and insured service for your protection.

🔧 Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately. We'll arrange a free return and provide a full refund or replacement at no cost to you.

❓ Questions?

If you have any questions about our returns and exchanges policy, please don't hesitate to contact our customer service team. We're here to help make your experience as smooth as possible.