Lifetime Manufacturing Guarantee

Lifetime Manufacturing Guarantee

At RÊVE GEMS, we stand behind the quality and craftsmanship of every piece we create. That's why we offer a Lifetime Manufacturing Guarantee on all our jewellery.

💎 Our Promise

We guarantee that your jewellery is free from manufacturing defects for as long as you own it. If any defect in materials or workmanship occurs under normal wear, we'll repair or replace your piece at no charge.

✓ What's Covered

Our Lifetime Manufacturing Guarantee covers:

  • Defects in materials or craftsmanship
  • Structural failures under normal wear
  • Faulty clasps, settings, or prongs
  • Manufacturing flaws in gemstones or metals

✗ What's Not Covered

This guarantee does not cover:

  • Normal wear and tear
  • Damage from accidents, misuse, or improper care
  • Loss or theft
  • Alterations or repairs by third parties
  • Scratches, dents, or cosmetic wear from daily use

🔧 How to Make a Claim

Step 1: Contact our customer service team with photos of the issue and your proof of purchase.

Step 2: Our team will assess your claim and provide instructions for returning your item.

Step 3: Send your jewellery to us using a tracked and insured service.

Step 4: We'll inspect the piece and, if covered under warranty, repair or replace it free of charge.

Step 5: Your jewellery will be returned to you, restored to its original beauty.

⏱️ Processing Time

Most warranty repairs are completed within 2-3 weeks of receiving your item. We'll keep you updated throughout the process.

💷 Costs

Repairs covered under our Lifetime Manufacturing Guarantee are completely free. You're only responsible for the cost of shipping your item to us (we'll cover return shipping).

📞 Get in Touch

If you have any questions about our Lifetime Manufacturing Guarantee or need to make a claim, please contact our customer service team. We're committed to ensuring your complete satisfaction with every RÊVE GEMS piece.