Contact Us

Contact Us

We're Here to Help with All Your Jewellery Needs

Get in Touch

Whether you have questions about our lab-grown gemstones, need help choosing the perfect piece, or want to discuss a bespoke design, our expert team is ready to assist you.

📧

Email Us

For general enquiries, orders, and support

info@revegems.com

We typically respond within 24 hours

💬

Live Chat

Chat with our team in real-time

Available on our website

Monday - Friday: 9:00 - 17:00 GMT
Saturday: 10:00 - 16:00 GMT

📱

Social Media

Follow us and send us a message

Instagram: @revegems

Facebook: /revegems

Pinterest: @revegems

What Can We Help You With?

💍 Product Enquiries

  • Gemstone information and specifications
  • Available sizes and colours
  • Certification details
  • Stock availability
  • Product recommendations

🎨 Bespoke Design

  • Custom jewellery consultations
  • Design ideas and inspiration
  • Quotations and timelines
  • Gemstone selection guidance
  • Metal options and finishes

📦 Orders & Delivery

  • Order status and tracking
  • Delivery options and costs
  • International shipping
  • Gift wrapping services
  • Delivery timeframes

🔄 Returns & Exchanges

  • Return policy information
  • Exchange procedures
  • Refund processing
  • Resizing services
  • Quality concerns

🔧 Repairs & Aftercare

  • Jewellery repairs and restoration
  • Cleaning and maintenance
  • Stone replacement
  • Re-plating services
  • Care instructions

ℹ️ General Information

  • Lab-grown gemstone education
  • Sustainability practices
  • Certification and authentication
  • Payment options
  • Company information

Frequently Asked Questions

Business Hours

Customer Service

Monday - Friday: 9:00 - 17:00 GMT
Saturday: 10:00 - 16:00 GMT
Sunday: Closed

Email Response Time

We aim to respond to all emails within 24 hours during business days. For urgent enquiries, please use our live chat feature.

Bank Holidays

We're closed on UK bank holidays. Emails received during this time will be answered on the next business day.

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible. Please provide as much detail as you can so we can assist you better.

We'll respond within 24 hours during business days

We're Here to Help

Whether you're looking for the perfect engagement ring, need advice on gemstone selection, or want to create a bespoke piece, our expert team is ready to assist you every step of the way.

Our Commitment to You:
✓ Expert guidance on lab-grown gemstones
✓ Personalised service and attention
✓ Transparent pricing and information
✓ Sustainable and ethical practices
✓ Quality guarantee on all pieces

Prefer to Browse First?

Explore our collection of lab-grown emeralds, rubies, and sapphires set in recycled precious metals.

View Our Collection